Job Summary

We are seeking an Administrative & Operations Manager to oversee internal operations, client interactions, and ensure organizational efficiency.We are seeking a proactive, organised Administrative Officer to oversee daily office operations and provide administrative support to ensure the organisation runs efficiently.

Key Responsibilities

Manage daily administrative operations of the office.
Maintain and organize office files, records, and documents.
Handle incoming and outgoing correspondence, including emails and letters.
Ensure office supplies are adequately stocked and maintained.

Operational Analysis:

Review current operational workflows across sales, marketing, operations, support and facility management
Identify gaps in incident handling, monitoring, and escalation
Produce recommendations to improve operational reliability

Design and implement operational procedures (SOPs)
Build structured workflows for handling customer issues and system incidents
Improve escalation processes between Support, Ops, and Engineering

Coordination & Support:

Provide administrative support to management and various departments.
Schedule meetings, prepare agendas, and take meeting minutes when required.
Assist in coordinating company events, meetings, and appointments.

Record Keeping & Documentation:

Maintain proper documentation of company records and reports.
Prepare and update administrative reports as required.
Ensure confidentiality and proper handling of sensitive information.

Client & Facility Management:

Liaise with clients, partners, staff, and building management when necessary.
Monitor office equipment and arrange maintenance or repairs when needed.
Ensure the office environment is clean, organized, and functional.

Requirements:

Bachelor’s degree in Business Administration, Management, or a related field.
2–3 years of experience in administrative or office management roles.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
High level of professionalism and attention to detail.
Ability to handle confidential information with discretion.

Experience with office management tools or ERP/HRM systems.
Basic knowledge of record management and reporting systems.